Dell Sucks Too
I was under the impression that Dell, unlike Gateway or HP, was well-run and customer-friendly. That they had managed to avoid sucking as much as most other computer companies do. Well…
They suck too. I placed an order for a 17 inch LCD Monday night with Next Day shipping. It should be on my desk right now. Instead I’m LCD-less and have been on the phone with Customer Support for almost two hours. At the end of which, I was transferred to an office that was closed. Before the rep transferred my call into oblivion, he told me: “Someone is working on this as we speak. I’ll transfer you right over so you can talk to them.”
Never in my life have I had to try so hard to give someone 400 dollars.
From now on, I do all my business through New Egg. I’ve gotten a lot of good hardware and good service from them for great prices.
